PRIVACY POLICY
Last updated: 29 August 2026
At Dream Holidays Tenerife, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us or make a direct booking.
1. WHO WE ARE
Dream Holidays Tenerife is a holiday rental website operated by:
MENTE SANA TENERIFE S.L.
CIF: B16893067
Avenida Lucio DÃaz Flores Feo 20
Llano del Camello
San Miguel de Abona
Santa Cruz de Tenerife
Spain
Website: www.dreamholidaystenerife.com
Email: info@dreamholidaystenerife.com
MENTE SANA TENERIFE S.L. is the data controller responsible for the processing of personal data through this website.
2. PERSONAL DATA WE MAY COLLECT
Depending on how you use our website and services, we may collect personal information including:
• Your name and contact details
• Email address and telephone number
• Booking and accommodation details
• Arrival and departure dates
• Number of guests
• Information you provide in enquiries or messages
• Payment and transaction-related information
• Technical information about your use of our website, such as browser, device and website activity
• Any other information you voluntarily provide when making an enquiry or booking
We only collect personal information that is necessary for the purposes for which it is processed.
3. HOW WE USE YOUR INFORMATION
We may process your personal data to:
• Respond to enquiries
• Process and manage reservations
• Provide information relating to your stay
• Communicate with you before, during and after your stay
• Process or facilitate payments
• Provide customer service and local assistance
• Manage our holiday rental properties
• Comply with legal, tax, accounting and regulatory obligations
• Prevent fraud and protect the security of our website and booking process
• Analyse and improve our website and services, where permitted and subject to the appropriate consent
4. LEGAL BASIS FOR PROCESSING
We process personal data where this is necessary:
• To take steps at your request before entering into a contract
• To perform a booking or rental agreement with you
• To comply with our legal obligations
• For our legitimate business interests, provided these interests do not override your rights and freedoms
• Where required, on the basis of your consent
Where processing is based on consent, you may withdraw your consent at any time.
5. BOOKING PLATFORM AND SERVICE PROVIDERS
Our direct booking website and reservation management system are powered by Hostaway.
When you make an enquiry or reservation, certain personal data may therefore be processed through Hostaway and service providers used to operate the booking and reservation infrastructure.
We may also use other trusted service providers where necessary to provide our services, such as payment processors, hosting providers, communication providers, accountants and professional advisers.
These providers may only process personal data as necessary to provide their respective services and subject to applicable data protection requirements.
6. PAYMENTS
Payments made in connection with a reservation may be processed by third-party payment service providers.
We do not intentionally store complete payment card details on our own systems. Payment information is handled through the applicable secure payment infrastructure.
7. GOOGLE ANALYTICS
We use Google Analytics to help us understand how visitors use our website.
Google Analytics may collect information about website visits and interactions, such as pages viewed, interactions with the website, device information and general usage information.
Where legally required, analytics technologies are only activated after you have provided the appropriate consent through our cookie consent mechanism.
You can change or withdraw your cookie preferences where this functionality is available.
8. COOKIES
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and booking functionality to operate. Other cookies, including analytics or advertising-related technologies, may require your consent.
Where required by applicable law, non-essential cookies will only be used after you have given your consent through the cookie banner.
You can manage your preferences through the cookie consent options available on our website.
9. INTERNATIONAL DATA TRANSFERS
Some of the technology and service providers we use may process personal data outside the European Economic Area (EEA).
Where personal data is transferred internationally, appropriate safeguards required by applicable data protection law will be used where necessary.
10. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax and regulatory requirements.
Retention periods may therefore vary depending on the nature of the information and our legal obligations.
11. DATA SECURITY
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based service can guarantee absolute security.
12. YOUR DATA PROTECTION RIGHTS
Subject to applicable data protection law, you may have the right to:
• Access your personal data
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Request portability of your personal data
• Withdraw consent where processing is based on consent
To exercise your rights, please contact us at:
info@dreamholidaystenerife.com
You also have the right to lodge a complaint with the competent data protection supervisory authority.
In Spain, the supervisory authority is the Agencia Española de Protección de Datos (AEPD).
13. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party websites and recommend reviewing their respective privacy policies.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.
The latest version will always be published on this website with the date of the most recent update.
15. CONTACT
If you have any questions about this Privacy Policy or the way we process your personal data, please contact:
Dream Holidays Tenerife
Operated by MENTE SANA TENERIFE S.L.
CIF: B16893067
Avenida Lucio DÃaz Flores Feo 20
Llano del Camello
San Miguel de Abona
Santa Cruz de Tenerife
Spain
Email: info@dreamholidaystenerife.com
Website: www.dreamholidaystenerife.com