TERMS AND CONDITIONS
Last updated: 29 August 2026
Welcome to Dream Holidays Tenerife.
These Terms and Conditions apply to the use of www.dreamholidaystenerife.com and to direct bookings made through this website.
Dream Holidays Tenerife is operated by:
MENTE SANA TENERIFE S.L.
CIF: B16893067
Avenida Lucio DÃaz Flores Feo 20
Llano del Camello
San Miguel de Abona
Santa Cruz de Tenerife
Spain
Email: info@dreamholidaystenerife.com
By making a booking through our website, you confirm that you have read and accepted these Terms and Conditions together with the specific conditions, prices and policies displayed for the accommodation and rate selected at the time of booking.
1. BOOKINGS
Bookings are subject to availability and are only confirmed once the booking process has been successfully completed and a booking confirmation has been issued.
The person making the reservation must be at least 18 years old and must have the legal capacity to enter into the booking agreement.
The person making the booking is responsible for ensuring that all information provided is complete and accurate and for communicating the relevant booking conditions to all other guests included in the reservation.
2. PRICES
The total price and any applicable charges will be displayed during the booking process before the reservation is completed.
Prices may vary depending on the property, dates, length of stay, number of guests, selected rate and any optional services or applicable charges.
The price applicable to a confirmed reservation is the price stated in the booking confirmation.
3. PAYMENTS
The payment schedule, deposit requirements and accepted payment methods applicable to your reservation will be displayed during the booking process and/or stated in your booking confirmation.
By completing a booking, you agree to pay all amounts due according to the payment schedule applicable to your reservation.
If a required payment is not received by the applicable due date, we reserve the right to cancel the reservation in accordance with the conditions applicable to the booking.
4. CANCELLATIONS AND MODIFICATIONS
The cancellation policy applicable to your reservation is displayed during the booking process and/or included in your booking confirmation.
By completing the reservation, you accept the cancellation conditions applicable to the selected accommodation and rate.
Any request to modify a confirmed reservation is subject to availability and approval. A change of dates, number of guests, accommodation or other booking details may result in a change in price.
Where a reservation is cancelled, any refund will be determined according to the cancellation policy applicable to that reservation.
5. SECURITY DEPOSIT AND DAMAGE
A refundable security deposit may be required for certain properties. Where applicable, the amount and conditions will be communicated as part of the booking information.
Guests are responsible for treating the accommodation, furniture, equipment and facilities with reasonable care.
The lead guest must notify us as soon as possible of any damage or breakage occurring during the stay.
Guests may be held responsible for damage, loss, excessive cleaning, missing items or other costs caused by the guest or members of their party, except for normal wear and tear.
Where legally permitted and applicable, such costs may be deducted from the security deposit or charged separately.
6. CHECK-IN AND CHECK-OUT
Check-in and check-out times may vary by property and will be communicated in the listing, booking confirmation and/or pre-arrival information.
Guests must respect the specified check-in and check-out times unless an alternative arrangement has been expressly agreed in advance.
Early check-in or late check-out is subject to availability and may incur an additional charge.
7. GUESTS AND OCCUPANCY
The accommodation may only be occupied by the number of guests included in the reservation and must never exceed the maximum occupancy stated for the property.
Additional or unregistered overnight guests are not permitted without prior approval.
Guests are responsible for ensuring that all members of their party comply with these Terms and Conditions and the house rules applicable to the accommodation.
8. HOUSE RULES
Guests must respect the accommodation, neighbours, residential community and surrounding environment.
Property-specific house rules communicated in the listing, booking confirmation, guest information or at the accommodation form part of these Terms and Conditions.
Excessive noise, parties, events or behaviour that causes a nuisance or disturbance to neighbours or other residents is not permitted unless expressly authorised.
Guests must comply with any applicable community rules, swimming pool rules and safety requirements.
Serious or repeated breaches of the house rules may result in termination of the stay where legally permitted.
9. PETS
Pets are only permitted in properties that are specifically advertised as pet-friendly and where the booking conditions allow them.
Prior approval may be required and additional charges and/or a separate pet deposit may apply.
Guests are responsible for any damage, additional cleaning or disturbance caused by their pets.
10. SMOKING
Smoking is not permitted inside the accommodation unless the property information expressly states otherwise.
Guests may only smoke in permitted outdoor areas and must dispose of cigarettes safely and responsibly.
11. CARE OF THE PROPERTY
Guests must use the accommodation and its facilities responsibly and for their intended purpose.
Guests must take reasonable measures to secure the property when leaving, including closing and locking doors and windows where appropriate.
Any malfunction, damage or maintenance issue should be reported to us as soon as reasonably possible so that we have the opportunity to address it.
12. SWIMMING POOLS AND OTHER FACILITIES
Where a property includes access to a private or communal swimming pool, garden, terrace, sports facility or other amenity, guests use these facilities responsibly and must comply with the applicable safety and community rules.
Children must be appropriately supervised by a responsible adult.
The availability or opening hours of communal facilities may be determined by the residential community or another third party and may therefore be outside our direct control.
13. PERSONAL BELONGINGS
Guests are responsible for their own personal belongings during their stay.
To the extent permitted by applicable law, Dream Holidays Tenerife and MENTE SANA TENERIFE S.L. are not responsible for loss, theft or damage to personal belongings unless caused by circumstances for which liability cannot legally be excluded.
14. MAINTENANCE AND ACCESS
Occasionally, access to the accommodation may be necessary for urgent maintenance, repairs, safety reasons or to prevent damage.
Where reasonably possible, guests will be informed in advance and disruption will be kept to a minimum.
15. EVENTS OUTSIDE OUR CONTROL
We are not responsible for failure or delay in providing services where this results from circumstances beyond our reasonable control, subject to the rights guests have under applicable law.
Such circumstances may include interruptions to utilities, internet or communal services, severe weather, government measures, natural events or other circumstances that could not reasonably have been prevented.
Where an issue occurs, we will make reasonable efforts to assist guests and minimise disruption.
16. COMPLAINTS AND PROBLEMS DURING YOUR STAY
If you experience a problem with the accommodation, please contact us as soon as possible during your stay.
Reporting an issue promptly gives us the opportunity to investigate and, where reasonably possible, resolve the matter.
Contact:
info@dreamholidaystenerife.com
17. WEBSITE INFORMATION
We make reasonable efforts to ensure that descriptions, photographs, prices and other information on our website are accurate and up to date.
Minor differences may occur as properties, furnishings, surroundings or communal facilities can change over time.
Obvious errors in pricing or information do not create a right to obtain a service at an clearly incorrect price where applicable law permits correction of such errors.
18. PRIVACY AND PERSONAL DATA
Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation.
Please consult the Privacy Policy published on www.dreamholidaystenerife.com for further information.
19. APPLICABLE LAW AND CONSUMER RIGHTS
These Terms and Conditions are governed by applicable Spanish law.
Nothing in these Terms and Conditions is intended to restrict or exclude any mandatory rights that you have as a consumer under applicable Spanish or European Union law.
Any dispute will be handled in accordance with the jurisdiction rules required by applicable consumer and procedural law.
20. CHANGES TO THESE TERMS
We may update these Terms and Conditions from time to time.
The version applicable to a reservation will be the version in effect when the booking is made, together with the specific booking conditions accepted during the reservation process.
21. CONTACT
For questions regarding a booking or these Terms and Conditions, please contact:
Dream Holidays Tenerife
Operated by MENTE SANA TENERIFE S.L.
CIF: B16893067
Avenida Lucio DÃaz Flores Feo 20
Llano del Camello
San Miguel de Abona
Santa Cruz de Tenerife
Spain
Email: info@dreamholidaystenerife.com
Website: www.dreamholidaystenerife.com